JHAH ramp up efforts to further improve patients’ satisfaction
Johns Hopkins Aramco Healthcare (JHAH) Integrates Real-time 'Patient Voice' and 'Employee Voice' Intelligence in Improvement Strategy
Johns Hopkins Aramco Healthcare (JHAH), well known for its leading quality culture in Saudi Arabia, announced a new initiative with Health.Links, regional representative of Press Ganey, the leader in patient experience and health care performance improvement. Health.Links will be supporting the implementation of Press Ganey’s Patient Voice™ and Employee Voice™ for JHAH performance improvement efforts. This global collaborative initiative is a natural step to drive outcomes-based quality improvement strategies.
Seeking an optimal patient experience for its community, JHAH will integrate the Patient Voice™ solution to acquire real-time actionable feedback and optimize improvement priorities from a patient's perspective. By creating ongoing feedback with health care providers, patients will have a sense of empowerment, control, and engagement in their care. This also provides an opportunity for JHAH’s leadership to benchmark performance against both regional and international health systems and institutions.
JHAH will also administrate another unique solution to leverage the voices of its employees. Through Press Ganey's Employee Voice™ solution, JHAH will be able to focus human capital initiatives, prioritize systemic change, inform work unit interventions and align employees around organizational goals and business strategies. This will also give JHAH the opportunity to develop integrated matrices linking patient and employee satisfaction at unit and departmental levels.
Health.Links made its debut this year by representing Press Ganey’s innovative suites of solutions in the Gulf region, making these solutions available for the region’s forward-looking health care organizations. Such solutions are now considered best practices in the health care industry. Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions for more than three decades. Early adopters of its best practice strategies found measureable performance improvement across multiple metrics including patient engagement, and physician alignment.
About Johns Hopkins Aramco Healthcare (JHAH)
Johns Hopkins Aramco Healthcare Company (JHAH) is the result of a joint venture between Saudi Aramco, a world leader in energy, and Johns Hopkins Medicine, one of the world’s leading academic health systems. This health care organization is designed to drive and enhance the wellbeing of the community in an environment of growth and learning, by providing innovative, integrated and patient-centered care to Saudi Aramco’s employees and health care beneficiaries.
Since 1933, Saudi Aramco had delivered a high standard of medical care to its employees and their families through its own medical services organization. In 2013, Saudi Aramco partnered with Johns Hopkins Medicine to carve out and expand the capabilities of its medical services through Johns Hopkins Aramco Healthcare, drawing upon the vast expertise of The Johns Hopkins University and The Johns Hopkins Hospital and Health System to provide clinical program development, research, training, safety and quality, and health care administration expertise.
Over the coming years, this global collaboration will contribute significantly to health and wellbeing in the Kingdom of Saudi Arabia. Johns Hopkins Aramco Healthcare will evolve into a health system of excellence that provides enhanced specialty and subspecialty services, new lines of treatment, research and education that address some of the most significant health care challenges in the region.
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