Press Ganey’s Patient Voice™ solutions provide meaningful and actionable insight into every aspect of patient perception across the care continuum through in-depth surveys and a unique approach to provide organizations a means to capture every voice through comprehensive surveying.

Built on three decades of research and expertise, the surveys support a comprehensive approach to improving the total patient experience. Their solutions help address the service and communication issues that improve all interpersonal actions: attending to the physical and psychological suffering inherent in the experience care; focusing on the various controllable factors that contribute to patient suffering, such as poor communication, lack of compassion and insufficient education; and taking action to correct controllable process defects that might contribute to patient discomfort or distress. Patient Voice solutions paint a rich picture of the patient experience overall and pinpoint areas to focus resources.

The U.S. federal government has and continues to implement a series of patient surveys used for public reporting and incentive payments. These surveys are known as CAHPS and are used in a variety of settings such as inpatient, medical practice clinics, and home health care. The CAHPS survey philosophy examines the frequency of certain health care delivery behaviors such as communication, responsiveness, discharge instructions, etc. Press Ganey integrates CAHPS frequency-based questions with its service quality questions, allowing for advanced surveying.

Outpatient

Ambulatory Surgery

Medical Practice and Physician Offices

Home Health

Emergency Department

Urgent Care

Inpatient

Pediatrics

Inpatient & Outpatient Rehabilitation